On the receptivity of employees to just-in-time self-tracking and eCoaching for stress management: a mixed-methods approach

Aniek Lentferink, Matthijs L. Noordzij, Anouk Burgler, Randy Klaassen, Youri Derks, Hilbrand Oldenhuis, Hugo Velthuijsen and Lisette van Gemert-Pijnen

Behaviour and Information Technology, 2022, vol. 41, issue 7, 1398-1424

Abstract: Smartphones are powerful tools for reaching the user when it is most needed, i.e. Just-In-Time (JIT). In the context of stress management in professionals, self-tracking can create awareness about stress and eCoaching can provide personalised JIT coping suggestions. Employees should also be receptive to take in or act upon the JIT-messages. Therefore, this study aims to explore what factors (emotional state, events or conditions, and content of the message) affect the employees’ receptivity to JIT-messages. 17 participants were invited to use a prototype of the Resilience Navigator app for two weeks. The mixed-methods approach consisted of mixed effects models analysis on data collected via the app (receptivity and the factors of interest) and qualitative analysis on semi-structured interview data collected after the study period. The overall finding was that the participants’ receptivity in the context of stress management often mismatches with the most relevant moments for JIT-messages. For example, emotions with a negative valence seemed to influence the receptivity towards JIT-messages negatively, although the perceived relevance was high. As technology can pinpoint the most receptive and relevant moment for sending JIT-messages, we advocate to further study this topic with more robust quantitative data.

Date: 2022
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DOI: 10.1080/0144929X.2021.1876764

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