Evaluating mobile app usage by service sector micro and small enterprises in Nigeria: an abductive approach

Adebowale Owoseni and Hossana Twinomurinzi

Information Technology for Development, 2020, vol. 26, issue 4, 762-772

Abstract: This research investigated how mobile apps influence the dynamic capabilities of service sector micro and small enterprises (MSEs) in Lagos, Nigeria. Using an abductive method, data from 388 service sector MSEs was examined through exploratory factor analysis. The resultant model suggests that mobile app usage barely increases the absorptive capability (integrating new learning into the organization) of MSEs; rather, it strongly influences the ability to seize opportunities. The result implies that mobile app usage by service sector MSEs in Lagos deviates from the conventional views on the micro foundations of the dynamic capability framework, which argues that sensed opportunities are first analysed (shaped) before resources are deployed towards their maximization. These findings suggest that the service sector MSEs in Lagos seldom scrutinize opportunities before deploying resources to seize them. This study extends IS literature on how mobile apps help MSEs to exploit business opportunities in resource-constrained contexts.

Date: 2020
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://hdl.handle.net/10.1080/02681102.2020.1727825 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:titdxx:v:26:y:2020:i:4:p:762-772

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/titd20

DOI: 10.1080/02681102.2020.1727825

Access Statistics for this article

Information Technology for Development is currently edited by Sajda Qureshi

More articles in Information Technology for Development from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().