Implementing enterprise content management: from evolution through strategy to contradictions out-of-the-box

Stig Nordheim and Tero Päivärinta

European Journal of Information Systems, 2006, vol. 15, issue 6, 648-662

Abstract: This study examines a strategic development and implementation process of enterprise content management (ECM) in a large oil company. In view of the framework of four motors of development and change in organizations, this study represents a revelatory case of a hybrid development approach to ECM that involves the teleological, life-cycle, and dialectical motors of development. This is in contrast to the evolutionary development motor, which has prevailed in the hitherto reported content management research. The case study also complements process-based research on enterprise system implementations in general. We suggest that research and practice on large-scale ECM implementations should acknowledge all the four motors of change.

Date: 2006
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DOI: 10.1057/palgrave.ejis.3000647

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