When users are IT experts too: the effects of joint IT competence and partnership on satisfaction with enterprise-level systems implementation

Joshua M Davis, William J Kettinger and Dimitar G Kunev

European Journal of Information Systems, 2009, vol. 18, issue 1, 26-37

Abstract: Enterprise-level information systems (IS) are fundamental to businesses. Unfortunately, implementing these large-scale systems is a complex and risky endeavor. As a result, these initiatives must tap the expertise and active involvement of both the IS department and the enterprise's functional areas. Past studies focusing on IS implementation teams consistently identify the IS department as the source of technical expertise and leadership, while functional department team members are typically relegated to the role of business experts. However, unlike the past, many business professionals are knowledgeable about information technology (IT) and are increasingly capable of contributing to IS implementations from a technical perspective as well as a business perspective. This study examines how IT competence held by both the IS department and the user department stakeholders contributes to user satisfaction with the enterprise-level system implementation. Specifically, this research introduces a theoretically grounded construct, joint IT competence, which emerges when the IS department and user department stakeholders integrate their individually held IT competences. The study's results empirically demonstrate that joint IT competence is a key driver of user satisfaction in enterprise-level IS implementations. Although not as significant as joint IT competence, results show that partner-based leadership between the IS department and user stakeholders also influences user satisfaction with IS implementations.

Date: 2009
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://hdl.handle.net/10.1057/ejis.2009.4 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:tjisxx:v:18:y:2009:i:1:p:26-37

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/tjis20

DOI: 10.1057/ejis.2009.4

Access Statistics for this article

European Journal of Information Systems is currently edited by Par Agerfalk

More articles in European Journal of Information Systems from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().