Reviewing Enterprise Content Management: a functional framework

Knut R Grahlmann, Remko W Helms, Cokky Hilhorst, Sjaak Brinkkemper and Sander van Amerongen

European Journal of Information Systems, 2012, vol. 21, issue 3, 268-286

Abstract: Enterprise Content Management (ECM) focuses on managing all types of content being used in organizations. It is a convergence of previous approaches that focus on managing only particular types of content, as for example documents or web pages. In this paper, we present an overview of previous research by categorizing the existing literature. We show that scientific literature on ECM is limited and there is no consensus on the definition of ECM. Therefore, the literature review surfaced several ECM definitions that we merge into a more consistent and comprehensive definition of ECM. The Functional ECM Framework (FEF) provides an overview of the potential functionalities of ECM systems (ECMSs). We apply the FEF in three case studies. The FEF can serve to communicate about ECMSs, to understand them and to direct future research. It can also be the basis for a more formal reference architecture and it can be used as an assessment tool by practitioners for comparing the functionalities provided by existing ECMSs.

Date: 2012
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://hdl.handle.net/10.1057/ejis.2011.41 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:tjisxx:v:21:y:2012:i:3:p:268-286

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/tjis20

DOI: 10.1057/ejis.2011.41

Access Statistics for this article

European Journal of Information Systems is currently edited by Par Agerfalk

More articles in European Journal of Information Systems from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().