The use of ethnography and grounded theory in the development of a management information system

Elisa Mattarelli, Fabiola Bertolotti and Diego Maria Macrì

European Journal of Information Systems, 2013, vol. 22, issue 1, 26-44

Abstract: This work presents new evidence on how ethnography and the grounded theory approach can be integrated within a participatory information system development process. We conducted an ethnography in a hospital unit, collecting data from observations, interviews, and documents. The discussion about emergent themes with the actors in their natural context and the development of a grounded model allowed us to identify widespread discomfort felt by personnel and to code it as process conflict, that is a particular type of conflict caused by inefficiencies in the organization of work activities. The grounded model was the starting point for conducting a series of focus groups during which the organizational actors were allowed to face process conflict while defining the requirements of a new management information system. We conclude with a discussion of the implications of our study for IS researchers and practitioners.

Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:taf:tjisxx:v:22:y:2013:i:1:p:26-44

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DOI: 10.1057/ejis.2011.34

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