Work routines as an object of resistance during information systems implementations: theoretical foundation and empirical evidence

Sven Laumer, Christian Maier, Andreas Eckhardt and Tim Weitzel

European Journal of Information Systems, 2016, vol. 25, issue 4, 317-343

Abstract: When implementing new information systems, organizations often face resistance behavior from employees who avoid or underutilize the system. We analyze the extent to which such user resistance behavior is explained by users’ perceptions of the technology compared with their perceptions of work routines. We developed a research model based on work system theory and evaluated it using a study (N=106) of a human resources information system implementation in one organization. The results show that work routines are an object of resistance during IS implementations. We identify perceived usefulness and perceived ease of executing work routines as perceptions of work routines during an IS implementation that have a strong influence on user resistance behavior. In addition, our results show that the perceived ease of executing the work routines mediates the impact of perceived ease of use on user resistance behavior. In practice, our findings imply that interventions during IT implementations should focus on both the new technology and changing work routines.

Date: 2016
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://hdl.handle.net/10.1057/ejis.2016.1 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:tjisxx:v:25:y:2016:i:4:p:317-343

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/tjis20

DOI: 10.1057/ejis.2016.1

Access Statistics for this article

European Journal of Information Systems is currently edited by Par Agerfalk

More articles in European Journal of Information Systems from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().