EconPapers    
Economics at your fingertips  
 

Critical review of organisation-technology sensemaking: towards technology materiality, discovery, and action

Mostafa Mesgari and Chitu Okoli

European Journal of Information Systems, 2019, vol. 28, issue 2, 205-232

Abstract: More than two decades of sensemaking research has brought thorough knowledge of how people understand organisational phenomena and attach meaning to them. This stream of research explores varied social and cognitive aspects of the process in the context of organisations and information technology (IT). However, such a large body of literature exhibits some significant shortcomings: there is a lack of IT materiality; a neglect of the discovery aspect of perception; and a lack of action orientation. So, there is limited understanding of the role that the material artefact plays in shaping users’ sensemaking of new IT, as well as how users’ actions affect their sensemaking. Moreover, while the literature mostly focuses on sensemaking as the creation of new meanings to rationalise user experiences, it neglects the discovery aspect of sensemaking that refers to perception of the meaning already available. To address these issues, this article provides a thorough review of the literature on organisation-technology sensemaking and synthesises our current understanding of the phenomenon. It then analyses the major shortcomings in our knowledge and highlights the need to address those shortcomings. It subsequently discusses an ecological approach consistent with the tenets of critical realism that can address some of the existing shortcomings.

Date: 2019
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://hdl.handle.net/10.1080/0960085X.2018.1524420 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:tjisxx:v:28:y:2019:i:2:p:205-232

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/tjis20

DOI: 10.1080/0960085X.2018.1524420

Access Statistics for this article

European Journal of Information Systems is currently edited by Par Agerfalk

More articles in European Journal of Information Systems from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().

 
Page updated 2024-03-31
Handle: RePEc:taf:tjisxx:v:28:y:2019:i:2:p:205-232