Exploitation and exploration of IT in times of pandemic: from dealing with emergency to institutionalising crisis practices

Andrea Carugati, Lapo Mola, Loïc Plé, Marion Lauwers and Antonio Giangreco

European Journal of Information Systems, 2020, vol. 29, issue 6, 762-777

Abstract: When looking at changes in IT adoption and use in organisations, our theories rely – for the most part – on slow adoption timespans or – to a lesser extent – abrupt crises of short duration. We lack a model of IT adoption during a crisis of extended duration. This paper tackles this gap by looking at the IT-explorative and -exploitative teaching-related practices of university lecturers in response to the COVID-19 crisis. Based on qualitative data from three European higher education institutions and their responses to the COVID-19 crisis, we propose a process model of IT exploration/exploitation under a condition of extended crisis. The model shows that IT use and practices in response to a prolonged crisis go through phases, presenting predictable challenges that management can alleviate with a well-timed approach.

Date: 2020
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DOI: 10.1080/0960085X.2020.1832868

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