Adjusting to epidemic-induced telework: empirical insights from teleworkers in France

Kevin Carillo, Gaëlle Cachat-Rosset, Josianne Marsan, Tania Saba and Alain Klarsfeld

European Journal of Information Systems, 2021, vol. 30, issue 1, 69-88

Abstract: The covid-19 pandemic crisis presents unprecedented challenges and has profound implications for the way people live and work. Information and communication technologies have been playing a crucial role in ensuring business continuity as lockdown measures have suddenly forced employees from across the globe to telework, often leaving them unprepared and ill-equipped. This paper develops an epidemic-induced telework adjustment model derived from the theory of Work Adjustment and the Interactional Model of Individual Adjustment. It is tested on a sample of 1574 teleworkers in France. The results demonstrate the superiority of the influence of crisis-specific variables that are professional isolation, telework environment, work increase and stress. Implications for research are discussed while concrete and actionable recommendations for organisations are provided.

Date: 2021
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DOI: 10.1080/0960085X.2020.1829512

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