 A critical review of research on electronic mailI.A. Rudy European Journal of Information Systems, 1996, vol. 4, issue 4, 198-213 Abstract: This paper reviews the literature on email (including computer conferencing) and discusses the most important current issues in the field. Though it will be of interest to researchers working specifically in the email field, it is intended mainly as a summary for IS researchers in other areas. Email research is part of a wider field, computer-mediated communication (CMC), which includes some areas not covered here, such as the Internet, video conferencing and EDI. Most research on email has concerned itself with the issues of media choice and media effects. Despite a great deal of published work though, the field still has an unsatisfactory, piecemeal feel to it. Much of the work that has been published is unsatisfactory in being based upon unrealistic, laboratory-like simulations, and a positivist epistemology. Most of the work concerns the use of email and the effects of using email on individuals and groups; little has been done on the effects at an organizational level. The paper concludes with some suggestions for future avenues of research. Date: 1996 Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:taf:tjisxx:v:4:y:1996:i:4:p:198-213 Ordering information: This journal article can be ordered from DOI: 10.1057/ejis.1996.2 Access Statistics for this article European Journal of Information Systems is currently edited by Par Agerfalk More articles in European Journal of Information Systems from Taylor & Francis Journals |
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