Overcoming critical failure factors in enterprise information systems implementation: A viable system model framework for manufacturing firms

Kyriakos Panagiotidis, Naoum Tsolakis and Alexander Tsigkas

Journal of the Operational Research Society, 2023, vol. 74, issue 7, 1670-1689

Abstract: Enterprise Information Systems (EISs) are a strategic management tool for delivering value to supply chain stakeholders by enabling end-to-end coordinated and sustainable operations. Nonetheless, fundamental challenges during the implementation process of such digital systems are the disintegration of EISs and the emergence of relevant Critical Failure Factors (CFFs). To this end, extant research overlooks the potential of the combined application of Operational Research (OR) and Viable System Model (VSM) as heterarchical tools to structure EIS project implementations for enabling effective information sharing and communication in supply networks. Therefore, the aim of this research is twofold: (i) to develop a critical taxonomy of CFFs that impact industrial EISs’ implementation via exploring and reviewing recent EIS-focused projects; and (ii) to explore the role of soft OR and VSM in avoiding disintegration of EISs during implementation. This research presents guidelines for the successful implementation of EISs, derived from empirical data in a manufacturing firm. The study results contribute to the OR and the VSM research domains by identifying a practical framework to shelf-manage the complex interactions that emerge during an EIS’s implementation process.

Date: 2023
References: Add references at CitEc
Citations:

Downloads: (external link)
http://hdl.handle.net/10.1080/01605682.2022.2108734 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:tjorxx:v:74:y:2023:i:7:p:1670-1689

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/tjor20

DOI: 10.1080/01605682.2022.2108734

Access Statistics for this article

Journal of the Operational Research Society is currently edited by Tom Archibald

More articles in Journal of the Operational Research Society from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().