Integrating, sharing, and sourcing knowledge in an ERP usage context

Olivier Caya, Pierre-Majorique Léger, Tristan Grebot and Eric Brunelle

Knowledge Management Research & Practice, 2014, vol. 12, issue 2, 193-202

Abstract: This study focuses on the impact of three knowledge management processes – knowledge integration (KI), knowledge sharing (KS) and knowledge sourcing – on business process performance in an integrated system usage context. Using a controlled research environment, we analysed 72 communication episodes and performance data within six integrated business process teams that used a real enterprise resource planning system to support their decisions. Results show that communication behaviours executed to integrate individuals’ knowledge had a positive impact on process performance, whereas KS and knowledge sourcing behaviours between individuals inhibited process performance.

Date: 2014
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DOI: 10.1057/kmrp.2012.54

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