Narrating Your Work: an approach to supporting knowledge sharing in virtual teams

Anoush Margaryan, Eleni Boursinou, Dane Lukic and Hans de Zwart

Knowledge Management Research & Practice, 2015, vol. 13, issue 4, 391-400

Abstract: We propose an approach to enhancing knowledge sharing and connectedness in distributed teams. Termed ‘Narrating Your Work’ (NYW), the approach involves members of distributed team using a microblogging tool to post regular updates about their current work, accomplishments, and issues. The NYW approach was evaluated within a geographically and temporally distributed team at Shell International for a period of one month, using a mixed-method research design. Methodology comprised of a quantitative survey, followed by semi-structured interviews and analysis of microblogging updates posted during the month in which the approach was being trialled. The evaluation results suggest that NYW was viewed as a valid and practical approach to enhancing knowledge sharing and connectedness. A range of barriers and enablers that could impact the future application and embedding of the approach are identified and recommendations for implementation are outlined.

Date: 2015
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DOI: 10.1057/kmrp.2013.58

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