Process evaluation of implementing knowledge management tools in public health

Anita Kothari, Nina Hovanec, Shannon L Sibbald, Lorie Donelle and Patricia Tucker

Knowledge Management Research & Practice, 2016, vol. 14, issue 3, 401-411

Abstract: Translating formal and informal knowledge into public health (PH) action is essential given that PH professionals rely on up-to-date and context-specific information for effective programme planning, implementation, and evaluation. Knowledge management (KM) provides possible solutions to this challenge. We conducted an evaluation of a pilot implementation of four KM tools: (1) After Action Review; (2) Communities of Practice; (3) Peer Assist and; (4) Organizational Yellow Pages. The evaluation focused on fidelity, feasibility, and acceptability of the tools. Three main messages emerged from the study findings: (1) KM tools can be implemented in a PH context for the sharing of explicit and tacit knowledge, (2) enabling organizational environments were important for implementation, and (3) the provision of a facilitator during the implementation period was also important and appreciated by study participants.

Date: 2016
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DOI: 10.1057/kmrp.2015.4

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