Creating knowledge within a team: a socio-technical interaction perspective

Jinwon Hong, One-Ki (Daniel) Lee and Woojong Suh

Knowledge Management Research & Practice, 2017, vol. 15, issue 1, 23-33

Abstract: Creating knowledge within a team for developing new products and services is considered a primary means for improving organizational performance. Drawing upon the socio-technical perspective, we investigate the blended effects of social (learning culture, teamwork quality, and knowledge complexity) and technical (IT support) factors on team-level knowledge creation and team performance. We propose a model that features synergetic interactions between social and technical factors in this knowledge creation process. The model was tested by utilizing data from a field survey of industry managers. The results show significant interactions between social and technical factors, which influence team-level knowledge creation and, in turn, team performance. Our findings can be used to develop socio-technical initiatives to enhance the process of creating team-level knowledge within firms.

Date: 2017
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DOI: 10.1057/kmrp.2015.27

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