Profiling knowledge workers’ knowledge sharing behavior via knowledge internalization

Kamphol Wipawayangkool and James T. C. Teng

Knowledge Management Research & Practice, 2019, vol. 17, issue 1, 70-82

Abstract: To transfer strategic tacit knowledge from experts to novices in an organization, understanding how knowledge sharing-related factors affect both parties is crucial, thus suggesting the need for using a construct representing how novices can become experts to classify expertise. Using the developed knowledge internalization construct, a cluster analysis on data from 295 knowledge workers reveals Novices, Practitioners, and Experts clusters. Knowledge self-efficacy and expert power are found highest in experts, lower in practitioners, and lowest in novices. Experts and practitioners intend to share knowledge more than novices. Importantly, while experts and practitioners prefer personalization strategy, the difference of preference for codification between practitioners and novices is greater than that between experts and novices, implying that practitioners are more content with codification than are experts. Novices are neither as eager to adopt personalization as are experts, nor codification as practitioners.

Date: 2019
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DOI: 10.1080/14778238.2018.1557798

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