Definition of a framework for organisational management

André Marques Mancilha Da Silva and Alexandre Ferreira Pinho

Knowledge Management Research & Practice, 2021, vol. 19, issue 2, 153-168

Abstract: Organisations are faced with a scenario of uncertainties concerning the management model that may meet the challenges of the new industrial revolution and its influence on the performance of its human capital. Gamification would be a great ally to the organisational management process; however, this research highlights the risk of its competitive appeal in the operational result of a company, since in a departmentalised environment – where the success of an area depends on the result of another – to singularly achieve goals motivated by competition may be catastrophic for the final result of a company. Additionally, this paper has proposed and applied, an organisational management model based on gamification that systematised a cooperative competition. The model provided for this company an increase in commitment, development of collaborators’ critical sense and risk analysis, becoming a facilitator for the achievement of goals, knowledge management, and promotion of its strategic result.

Date: 2021
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DOI: 10.1080/14778238.2019.1708826

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