COVID-19 Implications on the Relationship between Organizational Learning and Performance

Guilherme Tortorella, Gopalakrishnan Narayanamurthy and Jo Staines

Knowledge Management Research & Practice, 2021, vol. 19, issue 4, 551-564

Abstract: This research examines the implications of COVID-19 on the relationship between organisational learning and operational performance in service organisations. By using social learning theory and transactive memory system theory, we developed competing hypotheses on how organisational learning and COVID-19 outbreak interact with each other to explain 10 their impact on operational performance. To test our hypotheses, we surveyed 106 employees of service organisations who have been remotely working during COVID-19 outbreak. The collected data were analysed through multivariate data techniques. We specifically measured operational performance to assess the organisation’s performance as they were the ones immediately affected by the outbreak of COVID-19, which then is expected to have a lagged 15 impact on financial performance. Through exploratory factor analysis, we identified two bundles of COVID-19 work implications, namely home office work environment and social distancing. Results confirmed that home office work environment positively mediates the relationship between organisational learning and operational performance of service organisations. Our research adds to theory, since we evidenced that individuals’ behaviours and work environment reciprocally influence each other, even when individuals are actually apart from the usual work environment, asobserved during the pandemic.

Date: 2021
References: Add references at CitEc
Citations:

Downloads: (external link)
http://hdl.handle.net/10.1080/14778238.2021.1909430 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:tkmrxx:v:19:y:2021:i:4:p:551-564

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/tkmr20

DOI: 10.1080/14778238.2021.1909430

Access Statistics for this article

Knowledge Management Research & Practice is currently edited by Giovanni Schiuma

More articles in Knowledge Management Research & Practice from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().