Facilitating digital collaboration through knowledge management: a case study

Yawar Abbas, Alberto Martinetti, Mohammad Rajabalinejad, Florian Schuberth and L. A. M. van Dongen

Knowledge Management Research & Practice, 2022, vol. 20, issue 6, 797-813

Abstract: Knowledge management (KM) can facilitate collaboration and enhance innovation. To manage knowledge, organisations typically implement knowledge management systems (KMSs). It has been shown that KMS facilitates the management of explicit knowledge. However, KMSs are at times not embraced because of issues such as long file search times and information overload. Moreover, managing tacit knowledge via KMS is hardly discussed in literature. To shed light on these issues, this paper conducts a case study at a railway infrastructure manager. Three key practical problems have been identified that hinder current KMS use and sharing of tacit knowledge. To overcome these problems, a KM platform was developed, and its usability was assessed with 17 experts. A paired-samples t-test reveals that the developed platform reduces the file search time compared to the current solution. Moreover, structured interviews show that the lesson-learned site component contributes to improved learning, and the KM platform facilitates collaboration building.

Date: 2022
References: Add references at CitEc
Citations: View citations in EconPapers (3)

Downloads: (external link)
http://hdl.handle.net/10.1080/14778238.2022.2029597 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:tkmrxx:v:20:y:2022:i:6:p:797-813

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/tkmr20

DOI: 10.1080/14778238.2022.2029597

Access Statistics for this article

Knowledge Management Research & Practice is currently edited by Giovanni Schiuma

More articles in Knowledge Management Research & Practice from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().