Knowledge management system requirements to support Engineering-To-Order manufacturing of SMEs

P. Cocca, G. Schiuma, M. Viscardi and F. Floreani

Knowledge Management Research & Practice, 2022, vol. 20, issue 6, 814-827

Abstract: This paper analyses the characteristics of a knowledge management system supporting an Engineer-To-Order manufacturing strategy in the context of small and medium-sized enterprises (SMEs). For this reason, after the identification of a set of knowledge management system requirements, three in-depth case studies of Italian small and medium-sized enterprises are discussed. The paper introduces an IT-based tool to support implementing a knowledge management system to enhance Engineer-To-Order manufacturing performance. The paper contributes to advancing the understanding of knowledge management systems’ relevance to improve SMEs’ performance, specifically in the operative context of the Engineer-To-Order business and provides practical implications for IT-based tools defining a platform for the development of knowledge management systems.

Date: 2022
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DOI: 10.1080/14778238.2021.1939174

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