Validating and documenting a new knowledge management system philosophy: a case based on the ISO 30401:2018-KMS standard

Ulrich Schmitt

Knowledge Management Research & Practice, 2022, vol. 20, issue 6, 960-974

Abstract: The integration of knowledge management (KM) and KM systems (KMS) within the ISO 9001:2015 and 30,401:2018 standards, adds further legitimacy to KMS research, design, and applications. By allowing to prioritise one’s KMS approach of choice, the standards are offering a common language to present an organisation’s KMS comprehensively and consistently for auditing and accreditation but foremost for effectively informing and involving their stakeholders. This article tests these abilities by applying the criteria to an alternative decentralised KM concept and system-under-development. By focussing on personalisation, mobility, generativity, and entropy reduction, the approach differs considerably from conventional KMS wisdom, and is presented as a case to investigate if the ISO 30401:2018 standard’s scope can accommodate the novel affordances. As a first case study of this kind, the adopted process and positive outcomes may assist KMs developers and KM practitioners as well as researchers in realising and assessing their own projects.

Date: 2022
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DOI: 10.1080/14778238.2022.2064349

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