Knowledge exchanges for open innovation: the role of inter-organisational citizenship behaviours and organisational support

M. Muzamil Naqshbandi, Ibrahim Tabche and Thuraya Farhana Hj Said

Knowledge Management Research & Practice, 2024, vol. 22, issue 1, 88-104

Abstract: Inter-organisational citizenship behaviours have been shown to be significant for innovation, yet less is known about inter-organisational citizenship behaviours and open innovation. This study proposes a model delineating the impact of inter-organisational citizenship behaviours on open innovation by examining the moderating role of perceived organisational support. We hypothesise the positive impact of the different types of inter-organisational citizenship behaviours on open innovation. We further argue that these associations are stronger when perceived organisational support is available to the employees. Results from a survey of 150 middle- and top-level managers provide partial support for the hypothesised model. A discussion of the results and the theoretical and managerial implications are presented.

Date: 2024
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DOI: 10.1080/14778238.2023.2185549

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