When does knowledge hiding hinder employees’ job performance? The roles of emotional exhaustion and emotional intelligence

Noor Ul Ain, Muhammad Umer Azeem, Inam Ul Haq and Iqbal Mehmood

Knowledge Management Research & Practice, 2024, vol. 22, issue 2, 210-222

Abstract: As an emerging novelty, knowledge hiding has received considerable attention in management literature. Extending this research stream, we draw from conservation of resources (COR) theory and social information processing (SIP) theory to investigate the mediating role of emotional exhaustion between employees’ exposure to knowledge hiding and their job performance. Moreover, we examine the buffering role of emotional intelligence, investigating whether employees with higher emotional intelligence can mitigate the harmful effects of resource-depleting episodes of knowledge hiding. The study employed paper-and-pencil surveys to collect multi-source, time-lagged data from 319 employees and their respective supervisors in various service sector organisations. The findings indicate that persistent exposure to knowledge hiding diminishes employees’ job performance through emotional exhaustion. However, this negative relationship is less salient for employees with higher levels of emotional intelligence. This study informs important insights for organisations on why and when employees’ experiences of knowledge hiding curtail their performance-enhancing efforts.

Date: 2024
References: Add references at CitEc
Citations:

Downloads: (external link)
http://hdl.handle.net/10.1080/14778238.2023.2297972 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:tkmrxx:v:22:y:2024:i:2:p:210-222

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/tkmr20

DOI: 10.1080/14778238.2023.2297972

Access Statistics for this article

Knowledge Management Research & Practice is currently edited by Giovanni Schiuma

More articles in Knowledge Management Research & Practice from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().