Challenges and methods for evaluating the effectiveness of knowledge management in organizations: KM professionals’ perceptions

Maayan Nakash, Dan Bouhnik and Shifra Baruchson-Arbib

Knowledge Management Research & Practice, 2024, vol. 22, issue 3, 247-255

Abstract: This study examines the challenges and methods of knowledge management (KM) effectiveness assessment in knowledge-intensive organisations. Specifically, the authors put the spotlight, for the first time, on KM professionals’ perceptions regarding the examination of KM success that relies on non-financial indicators. The research was conducted with the participation of 21 KM experts through in-depth interviews and focus groups. The results reveal that many organisations do not carry out systematic and consistent KM measurements. Recognising the ever changing dynamics of organisations, the reasons behind the neglect of this evaluation are presented in the paper. As the challenges of the field and the KM effectiveness evaluation are of the lesser developed aspects of the discipline, the present study gives rise to significant innovations. Furthermore, it adopts the call to understand the added value of KM from a wider perspective than that which focuses pure financial metrics.

Date: 2024
References: Add references at CitEc
Citations:

Downloads: (external link)
http://hdl.handle.net/10.1080/14778238.2022.2141147 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:tkmrxx:v:22:y:2024:i:3:p:247-255

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/tkmr20

DOI: 10.1080/14778238.2022.2141147

Access Statistics for this article

Knowledge Management Research & Practice is currently edited by Giovanni Schiuma

More articles in Knowledge Management Research & Practice from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().