Bridging knowledge management and training to boost hospital efficiency: evidence from private hospitals in Uganda

Tibesigwa Warren, Juma James Masele and Gerald Bernard Magova

Knowledge Management Research & Practice, 2025, vol. 23, issue 4, 440-458

Abstract: This study examined the mediating effect of knowledge management on the relationship between Employee training and operational performance of Uganda’s hospitals. A cross-sectional survey was conducted to 106 respondents from 53 general private hospitals with each hospital represented by two respondents. PLS-SEM using SmartPLS software was used to test the hypotheses about the relationship among variables. Results showed that Employee training had a negative and insignificant direct relationship with operational performance. The findings further indicated that knowledge management had a positive and significant direct effect on operational performance. More so, employee training had a positive direct relationship with knowledge management. Lastly, knowledge management positively and significantly mediated the relationship between employee training and operational performance. Hospitals were advised to create a suitable environment for creating, storing, sharing and utilizing knowledge in order to achieve better operational performance. Furthermore, managers need to encourage training transfer and use the attained knowledge to train other staff which would create more knowledge needed for improving operational performance.

Date: 2025
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DOI: 10.1080/14778238.2024.2430232

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