On studying organizational knowledge

Gerardo Patriotta

Knowledge Management Research & Practice, 2004, vol. 2, issue 1, 3-12

Abstract: There is a sense of incompleteness pervading today's conceptualizations of knowledge in organizations. While the theorizing on knowledge from different disciplinary perspectives and intellectual foci has produced a vast and diversified body of literature on the subject, the proliferation of organizational knowledge theories has not been accompanied by a parallel development of methodologies for studying knowledge empirically. Following the tenets of the phenomenological method, this paper develops a framework to conduct description and observation of knowledge-based phenomena in organizational settings. Such framework is based on three methodological lenses: time, breakdowns, and narratives. The three lenses provide operational devices to disentangle organizational knowledge from the tacit background against which it is utilized on a day-to-day basis.

Date: 2004
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DOI: 10.1057/palgrave.kmrp.8500017

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