Knowledge transfer by sharing task templates: two approaches and their psychological requirements

Uwe V Riss, Ulrike Cress, Joachim Kimmerle and Stefan Martin

Knowledge Management Research & Practice, 2007, vol. 5, issue 4, 287-296

Abstract: This paper considers two paradigms of process-aware information systems (PAIS) that are used to share knowledge about planning and executing tasks. The case-based task management (CBTM) system is based on the transduction of execution protocols, so-called cases; and the pattern-based task management (PBTM) system is based on task patterns that are derived from cases but yield more abstract information. As user motivation to contribute to a collaborative task management system is a crucial factor for its success, we consider the different motivational requirements of CBTM and PBTM from a psychological point of view. Based on experimental findings about different factors that have been shown to enhance people's motivation to contribute their knowledge to a shared pool, we compare the two approaches and assess which one is more appropriate with respect to motivation.

Date: 2007
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DOI: 10.1057/palgrave.kmrp.8500155

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