Managing knowledge assets in a complex business landscape: the relevance of emotive knowledge

Giovanni Schiuma and Antonio Lerro

Knowledge Management Research & Practice, 2011, vol. 9, issue 4, 279-285

Abstract: In today's complex business landscape it is critical to identify and understand what are the knowledge-based value drivers affecting business value creation. This paper focuses on the relevance of the emotive knowledge as a key knowledge asset shaping organisational capabilities of 21st century organisations. The concept of emotive knowledge is analysed in accordance with a twofold perspective. On the one hand, it is considered as a driver of people's engagement, and on the other it is viewed as a key factor affecting the creation of intangible value to be incorporated into organisational infrastructures and products.

Date: 2011
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DOI: 10.1057/kmrp.2011.32

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