An empirical examination of quality tool deployment patterns and their impact on performance

R. Handfield, Jayanth Jayaram and S. Ghosh

International Journal of Production Research, 1999, vol. 37, issue 6, 1403-1426

Abstract: Although research suggests that quality management initiatives often fail to meet managers' expectations, few studies consider that an inappropriate choice of quality tools may adversely affect the results. This paper analyses the pattern of quality tool deployment and its impact on performance using a sample of 313 North American and European firms. The analysis reveals that four primary types of quality tool applications occur: Human Resource (HR) tools, Design tools, Discipline tools and Measurement tools. Several significant relationships between these dimensions and quality performance were found, suggesting that successful tool deployment often depends on competitive conditions and internal strategies.

Date: 1999
References: Add references at CitEc
Citations: View citations in EconPapers (3)

Downloads: (external link)
http://hdl.handle.net/10.1080/002075499191328 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:tprsxx:v:37:y:1999:i:6:p:1403-1426

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/TPRS20

DOI: 10.1080/002075499191328

Access Statistics for this article

International Journal of Production Research is currently edited by Professor A. Dolgui

More articles in International Journal of Production Research from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().