Tailoring performance evaluation to specific industrial contexts – application to sustainable mass customisation enterprises

Khaled Medini, Catherine Da Cunha and Alain Bernard

International Journal of Production Research, 2015, vol. 53, issue 8, 2439-2456

Abstract: This paper proposes an approach for measuring performance improvement through prioritising and aggregating performance indicators (PIs). The proposed approach helps practitioners build, in a formal way, their performance measurement systems. The novelty of the methodology lies in: (i) adapting PIs to specific industrial contexts according to companies concerns and (ii) supporting the decision-making process by providing a holistic and limited number of aggregated PIs. The context considered in the current research is sustainable mass customisation (SMC). Accordingly, a set of SMC indicators are used to illustrate the applicability of the methodology. The implementation and illustration with a real case showed some evidence of its usefulness and pointed out several improvement rooms.

Date: 2015
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DOI: 10.1080/00207543.2014.974844

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