Determining the importance ratings of customer requirements in quality function deployment based on interval linguistic information

Yan-Lai Li, Yin-Feng Du and Kwai-Sang Chin

International Journal of Production Research, 2018, vol. 56, issue 14, 4692-4708

Abstract: Quality function deployment (QFD) is a customer-oriented tool and is widely applied to design and improve products and services. Determining the importance ratings (IRs) of customer requirements (CRs) is an essential step in QFD application and will affect the quality of product design and improvement. In this study, a group decision-making method is proposed to obtain realistic IRs. Low-carbon environment is considered in recognising CRs. Interval linguistic information (ILI) is used to express the vague evaluations in product improvement. In addition, an interval linguistic weighted arithmetic averaging operator, a normalised formula, and an expected value operator are integrated to deal with evaluation matrices expressed by ILI. A relationship matrix is used reversely to acquire accurate basic IRs (BIRs). The improved cosine method based on ILI is also employed to derive BIRs. The modified entropy method based on ILI is proposed to determine a competitive priority rating (CPR) of a CR. The final IR of every CR can be obtained by integrating its BIR and CPR. Finally, a practical product improvement of turbine engine is provided to illustrate the validity and feasibility of the proposed approach.

Date: 2018
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Citations: View citations in EconPapers (4)

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DOI: 10.1080/00207543.2017.1417650

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