Service level improvement due to worker cross training with stochastic worker absence

Klaus Altendorfer, Andreas Schober, Johannes Karder and Andreas Beham

International Journal of Production Research, 2021, vol. 59, issue 14, 4416-4433

Abstract: To react on increasing customer demand uncertainty, production systems have to be flexible concerning the provided capacity. With respect to labour, one opportunity to gain such flexibility is to assign workers to different work stations which often require different skills to be operated. Therefore, cross-trained workers are needed to enable this flexibility. Since the qualifying workforce implies costs, a relevant problem is how much skills and what mix of skills is optimal for a production system. In addition, the workforce may be on vacation or have a sick leave and hence is not always available. In this paper, we study the effect of different predefined workforce qualification profiles for a streamlined production system with simulation and compare the results with simulation-based optimisation using a genetic algorithm. Specifically the effect of stochastic worker absence, in comparison to workers being always available, is evaluated for different production system scenarios. The results show that cross-trained workers can significantly improve the service level achieved and that simulation-based optimisation can provide a much better worker specific mix of skills than predefined qualification profiles. Another managerial insight is that there is a trade-off between number of skills and number of workers needed to obtain the same service level.

Date: 2021
References: Add references at CitEc
Citations:

Downloads: (external link)
http://hdl.handle.net/10.1080/00207543.2020.1764126 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:tprsxx:v:59:y:2021:i:14:p:4416-4433

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/TPRS20

DOI: 10.1080/00207543.2020.1764126

Access Statistics for this article

International Journal of Production Research is currently edited by Professor A. Dolgui

More articles in International Journal of Production Research from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().