A framework and system architecture for value-oriented digital services in data-driven production logistics

Masoud Zafarzadeh, Erik Flores-García, Yongkuk Jeong and Magnus Wiktorsson

International Journal of Production Research, 2025, vol. 63, issue 18, 6648-6668

Abstract: Digital services play a crucial role in enhancing manufacturing competitiveness by enabling differentiation, flexibility, customisation, and improved performance through advanced technologies such as the Industrial Internet of Things and Cyber-Physical Systems. While data-driven production logistics (PL) increasingly adopts these technologies to optimise operations, challenges persist in effectively leveraging digital services to enhance performance. This study proposes a value-oriented digital service framework for data-driven PL, integrating principles of value proposition development and value creation. Complemented by a system architecture, the framework identifies the defining characteristics of value-oriented digital services and provides a blueprint for effective performance monitoring. Empirical results from a case study on material handling in commercial vehicle manufacturing demonstrate significant improvements in PL performance metrics, including enhanced on-time delivery and energy efficiency. This study offers practical guidance for managers seeking to design and implement digital services that enhance operational monitoring and decision-making in data-driven PL.

Date: 2025
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DOI: 10.1080/00207543.2025.2480204

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