A data envelopment analysis model for evaluating the performance of taxi operators: a case study in Harbin, China

Bai Zhu, Huang Mingxia, Wu Biao and Bian Shuai

Transportation Planning and Technology, 2019, vol. 42, issue 7, 662-678

Abstract: This paper measures the performance of taxi operators using data envelopment analysis (DEA) and the improvement of performance based on benchmarks. This includes basic DEA models and a cross efficiency model. In the present work, a sample set of 20 taxi operators are considered, and an evaluation indicator framework is constructed, which mainly involves the identification of decision-making units (DMUs) and the determination of input-output variables. The combined results of multiple DEA models are used to evaluate the performance of taxi operators in a case study of Harbin. The results highlight the significance of the combined application of multiple DEA models, especially a cross-efficiency model that can obtain more objective efficiency values. Finally, the benchmarking method is used to capture the achievements of best-performing operators and provide valuable improvement recommendations for inefficient operators. Conclusions provide a suitable basis for the operation and management of the taxi market.

Date: 2019
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DOI: 10.1080/03081060.2019.1650425

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