Methodology for defining the new optimum level of service in airport passenger terminals

Tae Hyun Kim and Cheng-Lung Wu

Transportation Planning and Technology, 2021, vol. 44, issue 4, 378-399

Abstract: This paper proposes a methodology based on agent-based simulation to define the new optimum airport level-of-service (LOS) that guides cost-efficient terminal design while providing passengers with a reasonable LOS. It aims to allow at least 50% of passengers to experience the new optimum LOS range while cutting off LOS values during peak and off-peak periods. The simulation also helps to adopt the standard cut-off combination and test the applicability of the methodology. The test reveals that the proposed methodology is useful for establishing an alternative LOS standard that is more cost-efficient and flexible than the conventional IATA standard and could be applicable for other public transport terminals.

Date: 2021
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DOI: 10.1080/03081060.2021.1919348

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