E-Government Functionality and Website Features: A Case Study of Indonesia

Edhy Rahardjo, Dinesh Mirchandani and Kailash Joshi

Journal of Global Information Technology Management, 2007, vol. 10, issue 1, 31-50

Abstract: Indonesia is still in the early stages of e-government implementation. Therefore, an understanding of stakeholder perspectives can help the government plan its services and also provide useful information to other governments at similar stages of implementation. The current study assesses the importance of e-government functions and website features from the perspective of Indonesian citizens (regular users and government officials). Using a survey methodology it identifies that transactions functions are related to website appeal and efficiency; that services functions are related to website appeal; that local information functions are related to website appeal and personalization; that constituent functions are related to website quality, efficiency, and personalization; and that government resources functions are related to website efficiency. This study suggests that to develop successful e-government, it is important to consider the functionality and website features important to citizens. Improving the quality, appeal, efficiency, and personalization of e-government sites is necessary in order to achieve stakeholder buy-in to the services.

Date: 2007
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://hdl.handle.net/10.1080/1097198X.2007.10856437 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:ugitxx:v:10:y:2007:i:1:p:31-50

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/ugit20

DOI: 10.1080/1097198X.2007.10856437

Access Statistics for this article

Journal of Global Information Technology Management is currently edited by Prashant Palvia

More articles in Journal of Global Information Technology Management from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().