Contracting Outsourced Information Technology Services in Brazil

Edmir P. V. Prado, Cesar Alexandre de Souza, Hiroo Takaoka and Nicolau Reinhard

Journal of Global Information Technology Management, 2009, vol. 12, issue 4, 52-71

Abstract: IT outsourcing is widely adopted aiming to increase IT systems' and IT services' efficiency and efficacy in companies. However, this is not accomplished without risks, and companies are perfecting their IT outsourcing contracting and management practices seeking to reduce these risks and developing new strategies for dealing with them. This paper proposes an exploratory model for analysis of information technology (IT) services outsourcing, considering the relationships between organizational characteristics, the importance assigned to IT, outsourced services and contractual arrangements for their outsourcing. The model was tested with a sample comprising 267 outsourced services present in 71 medium or large organizations operating in Brazil. Data were analyzed through partial least squares (PLS) regression. Five possible causal relationships were identified between organization size, importance of IT, outsourcing culture, importance of outsourcing, services outsourced and contractual arrangement employed.

Date: 2009
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DOI: 10.1080/1097198X.2009.10856503

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