A Phenomenological Investigation of Information and Communications Technology at a Multinational Enterprise from India

Satya Prakash Saraswat

Journal of Global Information Technology Management, 2012, vol. 15, issue 4, 43-63

Abstract: This article introduces the qualitative research methodology of “phenomenology ” and argues that it can be successfully utilized to investigate incipient global issues in information technology. Phenomenology was applied to investigate issues related to the deployment of Information and Communications Technology (ICT) at one of the largest government sector multinational banks in India. The study finds that the emerging architecture of ICT strategy in this organization, according to survey respondents, contains five categories of issues. In declining order of their importance, these categories are (1) ICT Culture in Organization, (2) Organizational ICT Politics, (3) Organizational ICT Sociology, (4) the Economics of ICT, and (5) the Infrastructure of ICT. The significance of these findings is discussed in the article with some examples that demonstrate that a phenomenological approach can reveal the hidden dimensions and root causes of the ICT related problems which may not be clear from empirical surveys.

Date: 2012
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DOI: 10.1080/1097198X.2012.10845623

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