Impact of Culture on Knowledge Management: A Meta-Analysis and Framework

Tim Jacks, Steve Wallace and Hamid Nemati

Journal of Global Information Technology Management, 2012, vol. 15, issue 4, 8-42

Abstract: Culture, both national and organizational, can have profound impacts on knowledge management. Yet the literature on exactly how culture impacts knowledge management is complex with no clear generalizable results. A meta-analysis was conducted on 52 articles from ten IS journals for the years 2000–2010 combining both quantitative and qualitative studies in a unique methodological approach. Key findings include a marked shift away from normative language towards more interpretive and critical discourse emphasizing the power issues inherent in the cultural context of knowledge management. Trust and openness are key organizational cultural dimensions that impact knowledge management processes, but these traits are achieved through effective business leadership, rather than a particular technological artifact. The most striking generalizable finding from the cross-case analysis is that organizational culture can overcome or mitigate differences in national culture. An overall framework is provided to illustrate the findings and to serve as an important guidepost for future research.

Date: 2012
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DOI: 10.1080/1097198X.2012.10845622

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