Improvisational Capabilities in e-Commerce Adoption: A Multiyear Comparison

Hsien-Lee Tseng, Ya-Ching Lee and Pin-Yu Chu

Journal of Global Information Technology Management, 2015, vol. 18, issue 1, 48-66

Abstract: Electronic commerce is changing the way firms conduct business. Since the market of electronic commerce has grown exponentially but changes constantly, firms have no choice but to act when faced with uncertainty. This study applies the organizational information processing theory to investigate if the fit between the firms’ outside environment and inside ability enhance business performance, which is electronic commerce processing needs and electronic commerce processing capability. More precisely, the mediation effects of improvisational capabilities were examined, for the fit concept, on performance. A three-year data sample from a survey completed by the chief information officer or a senior information systems manager from the largest 5,000 corporations in Taiwan is analyzed. The results indicate that e-commerce processing needs positively affect improvisational capabilities, which then spurs internal processes performance, encourages learning and growth, elevates customer satisfaction, and increases financial performance.

Date: 2015
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://hdl.handle.net/10.1080/1097198X.2015.1015827 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:ugitxx:v:18:y:2015:i:1:p:48-66

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/ugit20

DOI: 10.1080/1097198X.2015.1015827

Access Statistics for this article

Journal of Global Information Technology Management is currently edited by Prashant Palvia

More articles in Journal of Global Information Technology Management from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().