Critical Success Factors for Electronic Services: Challenges for Developing Countries

Steven John Simon

Journal of Global Information Technology Management, 2004, vol. 7, issue 2, 31-53

Abstract: Developing countries are at a distinct disadvantage when competing with developed countries in the electronic commerce domain. Electronic services hold both peril and promise for developing countries as a means to expedite their entry into the world of cyber commerce, create value-added jobs within their economies, and attract much needed foreign investment. This paper examines critical success factors (CSFs) developing countries encounter as they develop their cyber economy and explains challenges and potential solutions. Anecdotal evidence and "lessons learned" from developed and developing countries are investigated as well as implications from the World Trade Organization's (WTO) General Agreement on Trade in Services (GATS) negotiations and Organization for Economic Cooperation and Development (OECD) proceedings. The study develops a framework of technical and societal CSFs whose synergy can expedite the entrance of developing countries into the cyber economy.

Date: 2004
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DOI: 10.1080/1097198X.2004.10856371

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