An Investigation of Computer Satisfaction in Mexico

George E. Heilman and Jorge Brusa

Journal of Global Information Technology Management, 2005, vol. 8, issue 1, 48-63

Abstract: The effects of computerization in Mexico are receiving growing attention in the U.S. This study investigates user information satisfaction among employees of organizations in northern Mexico. Results indicate that Mexican computer users have positive attitudes toward and are generally satisfied with their employers' information systems. On a subfactor assessment level, Mexican computer users are especially satisfied with their IT staff and services and least satisfied with the level of user training they receive.

Date: 2005
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DOI: 10.1080/1097198X.2005.10856390

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