Measuring Nonprofit Incubator Performance: Toward an Adapted Balanced Scorecard Approach

Karim Messeghem, Chaffik Bakkali, Sylvie Sammut and Abdelaziz Swalhi

Journal of Small Business Management, 2018, vol. 56, issue 4, 658-680

Abstract: The number of business incubators in the world has risen dramatically, with many regions promoting nonprofit incubators. Yet declines in public funding have brought to the fore a key question about how well they perform. Both policymakers and incubator managers therefore stand to benefit from reliable tools to monitor performance. In this paper, we present a scale to measure incubator performance based on the research literature on incubator performance and management control. We used the balanced scorecard as a basis for thought about how best to develop a model of nonprofit incubator performance. Data collected from 121 incubator managers show that performance can be assessed along four constructs: local development performance, incubatee satisfaction, incubation processes, and learning. This tool comprises a broad range of performance indicators and, perhaps more importantly, may help incubator managers to better run their organizations and regional policymakers to better evaluate their entrepreneurship policies.

Date: 2018
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DOI: 10.1111/jsbm.12317

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