The influence of service quality on patient loyalty through satisfaction and trust: Literature review

Nur Zyainal Arifin, Dewi Karyanti and Christina Esti Susanti
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Nur Zyainal Arifin: Faculty of Business - Widya Mandala Surabaya Catholic University
Dewi Karyanti: Master of Management - Faculty of Business - Widya Mandala Surabaya Catholic University
Christina Esti Susanti: Faculty of Business - Widya Mandala Surabaya Catholic University

Technium Social Sciences Journal, 2025, vol. 69, issue 1, 291-298

Abstract: This research discusses the influence of service quality on patient loyalty through satisfaction and trust. Service quality, patient satisfaction, patient trust, and loyalty are very important in community health centers because patients will visit for basic care there before being referred to the hospital. So, there is a need for a scientific study about good service quality and can increase patient satisfaction which has an effect on increasing patient loyalty.

Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:tec:journl:ojs:12576

DOI: 10.47577/tssj.v69i1.12576

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