Implementing Total Quality management practices and Employee Performance: Sanita - Lebanon

Rushdi Zaiter (), Rabih El Kabbout (), Mahnoud Koabaz (), Ahmad Skaiky (), Mohamad Zalghout () and Ali Msheik ()
Additional contact information
Rushdi Zaiter: Business Faculty, AUCE University, Beirut, Lebanon, 2DBA Candidate, Faculty of Business administration, Beirut Arab University, Lebanon
Rabih El Kabbout: DBA Candidate, Faculty of Business administration, Beirut Arab University, Lebanon
Mahnoud Koabaz: ICCS Lab, Computer science department, AUCE University, Beirut, Lebanon
Ahmad Skaiky: AUL University, computer science department, Beirut, Lebanon
Mohamad Zalghout: Business Faculty, AUCE University, Beirut, Lebanon, 2DBA Candidate, Faculty of Business administration, Beirut Arab University, Lebanon
Ali Msheik: Faculty of agronomy, Lebanese university, Beirut, Lebanon

Technium Social Sciences Journal, 2021, vol. 24, issue 1, 538-548

Abstract: The aim of the study is find out the impact of applying different total quality management (TQM) practices on the performance of employees in the Lebanese industrial sector. The implementation of total quality management in Lebanese companies is very narrow where few companies work to apply Total Quality Management elements and concepts in its operations. Sanita is a Lebanese company that has applied the principles of total quality management relatively in all of its operations, so it has a large share of its products in the Lebanese market. In this quantitative survey designed study, 160 self-administered questionnaires were distributed for employees working at different career level (Top level management / Middle level management / Supervisor / Operator /technician / other workers) in Sanita main branch (Halat -Lebanon) and Sanita factory (Zouk Mosbeh -Lebanon). The survey concluded various questions related to the dependent variable employee performance and the independent variable related to practices of total quality management (leadership, teamwork, training and education, empowerment, communication). Using the quantitative correlation Pearson test, a strong influence emerged for the implementation of TQM principles on the performance of employees at Sanita and its factories; thus accepting the main alternative hypothesis.

Keywords: Total Quality Management; Employee performance; empowerment; Team work; Leadership; Communication (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://techniumscience.com/index.php/socialsciences/article/view/4770/1690 (application/pdf)
https://techniumscience.com/index.php/socialsciences/article/view/4770 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:tec:journl:v:24:y:2021:i:1:p:538-548

DOI: 10.47577/tssj.v24i1.4770

Access Statistics for this article

Technium Social Sciences Journal is currently edited by Tasente Tanase

More articles in Technium Social Sciences Journal from Technium Science
Bibliographic data for series maintained by Tasente Tanase ( this e-mail address is bad, please contact ).