The Renaissance of Word-of-Mouth Marketing: A 'New' Standard in Twenty-First Century Marketing Management?!

Norbert H. Meiners (), Ulf Schwarting () and Bernd Seeberger ()
Additional contact information
Norbert H. Meiners: Department of Business Administration & IT, FHWT - Private Fachhochschule für Wirtschaft und Technik Vechta (Private University of Applied Sciences), Rombergstraße 40, D- 49377 Vechta (Germany)
Ulf Schwarting: FHWT - Private Fachhochschule für Wirtschaft und Technik Vechta (Private University of Applied Sciences), and Consultant at Ulf Schwarting Management Support, Kira-von-Preußen-Weg 5, D- 28357 Bremen (Germany)
Bernd Seeberger: Institute of Gerontology and Demographic Development, UMIT - The Health and Life Sciences University Hall/Tyrol, Eduard-Wallnöfer-Zentrum 1, A- 6060 Hall/Tyrol (Austria)

International Journal of Business and Economic Sciences Applied Research (IJBESAR), 2010, vol. 3, issue 2, 79-97

Abstract: In this paper the importance of word of mouth for marketing management in the twenty-first century will be discussed. After a short introduction, there will be a focus on the demarcations and problems of traditional marketing. Then, in the third section, word of mouth (WOM) and word-of-mouth marketing (WOMM) as a 'new' standard in modern marketing are described. The fourth section broaches the importance of word of mouth and word-of-mouth marketing from the point of view of business and consumers, and then in the fifth section their importance for the Internet is considered. Finally, in section six evangelism marketing is discussed as the most effective form of word-of-mouth marketing. Section seven concludes the paper with a short summary. The paper focuses on scholarly articles and current research so as to keep theory as close as possible to reality.

Keywords: word of mouth; word-of-mouth marketing; evangelism marketing; social media; internet marketing (search for similar items in EconPapers)
JEL-codes: M31 M37 (search for similar items in EconPapers)
Date: 2010
References: View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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