The Role of The Capacity of Service Personnel in the Organization of the Quality Service Process in Hotel Enterprises

Rakhmonova Nigina Anvarovna

GREEN ECONOMY AND DEVELOPMENT, 2023, vol. 1

Abstract: In this article, the impact of the capacity, knowledge and skills of hotel service employees onimproving the quality of service in hotels and the experience of having a high level of service by improving thequalifications of employees in the enterprise are studied. In addition, solutions to existing problems in trainingand retraining of employees are offered.

Keywords: hotel services; quality of service; personnel potential; customer satisfaction. (search for similar items in EconPapers)
Date: 2023
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