Emotion detection in customer service: a cnn-based approach to employee engagement

Tangirov Akbar

GREEN ECONOMY AND DEVELOPMENT, 2024, vol. 2

Abstract: Ushbu maqolada konvolyutsion neyron tarmoqlari (CNN) yordamida xodimlarning mijozlar bilan muloqotidavomida ularning hissiyotlarini aniqlash, shuningdek, deep learning texnologiyasini marketing va inson resurslariniboshqarishda qo‘llash masalalari o‘rganiladi. Tadqiqotda hissiy tahlil xodimlarning samaradorligi va mijozlar qoniqishigaqanday ta’sir ko‘rsatishi ta’kidlanadi. Ma’lumotlar yig‘ilib, oldindan qayta ishlangan va CNN modelini o‘rgatish uchunishlatilgan, ammo ma’lumotlar to‘plamining cheklangan hajmi tufayli past aniqlik kabi qiyinchiliklar aniqlangan. Tadqiqotdamodel samaradorligini oshirish uchun individual o‘qitish yondashuvlarini taklif qiladi. Natijalar chuqur o‘rganishni biznesjarayonlariga integratsiya qilish mijozlarga yo‘naltirilgan strategiyalarni va xodimlarni rag‘batlantirish tizimlarini yaxshilashimumkinligini ko‘rsatadi.

Keywords: Deep learning; CNN; hissiyotlarni aniqlash; xodimlar samaradorligi; mijozlar bilan muloqot. (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:teu:ged000:v:2:y:2024:id:3657

DOI: 10.5281/zenodo.14315534

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