O‘ZBEKISTONDA SERVIS IQTISODIYOTI: XIZMAT KO‘RSATISH SIFATINI BOSHQARISHNING ZAMONAVIY USULLARI VA TENDENSIYALARI

Nargiz Sattarova

GREEN ECONOMY AND DEVELOPMENT, 2026, vol. 4, issue 6

Abstract: Ushbu maqolada O‘zbekiston xizmat ko‘rsatish sohasida sifatni boshqarishning zamonaviy usullari varaqamli tendensiyalari o‘rganilgan. Samarqand va Toshkent shaharlaridagi 400 nafar iste’molchi ishtirokidaSERVQUAL metodologiyasi yordamida korxonalar xizmat sifati baholandi. Kuzatishlar shuni ko‘rsatdiki, xaridorkutilmalari va real holat o‘rtasidagi farq asosan xodimlarning empatiyasi hamda servis ishonchliligi bilan bog‘liq.Ish so‘ngida xizmat darajasini oshirish, iste’molchi ehtiyojiga moslashish va raqamli tizimlarni joriy etish orqalibiznes subyektlarining bozordagi mavqeini mustahkamlash bo‘yicha amaliy takliflar keltirilgan

Keywords: servis iqtisodiyoti; xizmat ko‘rsatish sifati; SERVQUAL modeli; raqobatbardoshlik; mijozga yo‘naltirilganlik; sifat menejmenti tizimi (TQM); tranzaksion xarajatlar (search for similar items in EconPapers)
Date: 2026
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Persistent link: https://EconPapers.repec.org/RePEc:teu:ged000:v:4:y:2026:i:6:id:10985

DOI: 10.5281/zenodo.20691107

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